Frequently Asked Questions
You’ve Got Questions.
We’ve got Answers
Resident
Questions
With the property owner’s permission, a unit’s walls can be painted with tasteful colors. Intense colors like jet black or fluorescent yellow are not permitted.
Check marketing information. Vacant units can only be held for 15 days unless the Property Manager says otherwise. Non-vacant units are typically not held past the marketed availability date.
For Ratio Utility Billing System, Utilities are calculated based on the unit’s number of occupants and square footage. The account for the utilities is held by East West, and the tenant is billed on their tenant ledger for the amount they are responsible for.
You need to put any applicable utilities for your unit into your name before East West relinquishes your keys before your move-in day. If your utilities are billed to you under RUBS, then you don’t need to set up an account with the utility provider. Instead, it’s billed to you in your tenant portal on your ledger.
To set up your power, contact Minnesota Power:
Phone: 1-800-228-4966
Website: mnpower.com
To set up gas, water, and sewer in Duluth, contact Comfort Systems:
Phone: 218-730-4050
Website: comfortsystemsduluth.com
To set up gas, water, and sewer in Superior, contact Superior Light, Water, and Power:
Phone: 715-394-2200
Website: swlp.com
To set up internet service, contact Spectrum
Phone: 855-860-9068
Website: www.spectrum.com
Yes, most of the properties East West Property Management manages are pet-friendly. However, our policy is only to allow a maximum of 2 pets per unit.
Rent can be paid through your tenant portal or by bringing a money order to East West’s office at 1720 W Superior St.
No, East West Property Management serves as a third party that manages the leasing and maintenance of the property. We communicate with the property owner as needed on behalf of tenants.
The person conducting showings will typically be the leasing agent. This person is primarily responsible for helping prospective tenants through the leasing process. Once your application is processed and approved, the property manager will introduce themselves and become your main point of contact for all property specific items that may arise during your stay.
Leasing
Questions
Typically, East West Property Management will not approve subletting agreements.
Leases will typically be 12 months long. However, the term may be extended or shortened in order to have the lease end during the prime leasing months of May through August.
Yes, most properties do. However, some don’t. If you plan on using a voucher of any kind please confirm with the leasing agent that the property you’re interested in does accept vouchers.
If you’d like to apply for a property managed by East West, navigate to the “available properties” page on EastWestRentals.com and click on the listing for the property you’d like. Once on the listing page, click the “apply” button.
Yes, an application is valid for 3 months and can be transferred to any property in East West’s Portfolio.
To schedule a showing, either click the “request a tour” button on online marketing sites or call our office at 218-464-6727.
To be approved with a regular deposit and without a co-signor, you must have a 650 credit score, 2 years of rental history, no felonies within the last 5 years, a Household monthly income 3 times the monthly rent amount, and no evictions within 7 years, among other standard requirements.
Maintenance
Questions
There are two ways to submit maintenance requests: your tenant portal and East West’s office phone number. During an emergency, call the office phone number to be directed to our 24-hour hotline. If you submit an emergency request online, it won’t be handled as urgently.
