Great service to your tenants sprouts, not only from having a good relationship with them, but also from being efficient and proactive in their needs. Here are some tips on how to cultivate great service to your tenants.
∙ SMILE! Even when you’re on the phone. Give a smile when answering and when closing. Tenants can hear your smile!
∙ Use their name. Once the tenant tells you who they are, greet them by name. When closing, give a salutation with their name too. It shows that you KNOW who you’re talking to, and it also helps you remember the tenant and your conversation better!
∙ Summarize what is said. Especially when there is a property management service that needs to be rendered, make sure you and your tenant are on the same page. This also shows them that they are understood.
∙ Always thank them for calling. Thank them for the information they provided, or whatever the interaction yielded. You want the tenant to know they are appreciated.
∙ Always reply when you have been left a message. Even if it’s simply to say that you received it and it has been taken care of. This lets your tenant know they are being heard and their needs are taken seriously.
These tips will help your tenants know that you are genuine, and will lead to better communication, ultimately increasing efficiency and business for your property management company!
Holly Yang, Office Administrator
related news & insights.
Property: 1469 Carl Ave, Cloquet, MN
Great 3 plus bedroom home on the nicest one and a half acre lots in the Whispering Pines addition. 2500 sq ft four level home. Has a possible fourth bedroom in lower level that just needs an easily added egress window to make it legal. Lower level also features a full bathroom with a large cedar sauna , an exercise room that has a plug in for a tanning bed. and the utility room with a dual fuel hot water baseboard heating system. Electric boiler , meter panel and all wiring out to the power companies transformer new in 2012. fuel oil boiler and water heater in good shape. Central vacuum system. Second level( ground level) has main entry area with double glass doors and nice stone work, a two car heated garage, laundry area and rec room with a wet bar fridge and indoor grill. third level has a nice Kitchen, dining room with patio door to deck and living room area featuring a large limestone fireplace big bay window and an open staircase. the fourth level has three large bedrooms each with double closets. Master has private bath with shower and the second bathroom has a whirlpool tub/ shower. There is a three car detached garage that is insulated and has one heated stall. also a storage room attached to side of garage. there is a small metal building behind garage that houses upright air compressor that feeds garage. Outdoor hot tub with roof and nice fire pit and deck in back yard.
Oversized Septic system is about eight years old. Deep well with GREAT water. Nice landscaped lawn with many flower beds. You really need to see this place to appreciate it.
AUTHOR: Kylie
AUTHOR EMAIL:
AUTHOR URL:
SUBJECT: Property Owner Contact Info
IP: 173.20.90.45
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[3_Comment] => Property: 1469 Carl Ave, Cloquet, MN
Great 3 plus bedroom home on the nicest one and a half acre lots in the Whispering Pines addition. 2500 sq ft four level home. Has a possible fourth bedroom in lower level that just needs an easily added egress window to make it legal. Lower level also features a full bathroom with a large cedar sauna , an exercise room that has a plug in for a tanning bed. and the utility room with a dual fuel hot water baseboard heating system. Electric boiler , meter panel and all wiring out to the power companies transformer new in 2012. fuel oil boiler and water heater in good shape. Central vacuum system. Second level( ground level) has main entry area with double glass doors and nice stone work, a two car heated garage, laundry area and rec room with a wet bar fridge and indoor grill. third level has a nice Kitchen, dining room with patio door to deck and living room area featuring a large limestone fireplace big bay window and an open staircase. the fourth level has three large bedrooms each with double closets. Master has private bath with shower and the second bathroom has a whirlpool tub/ shower. There is a three car detached garage that is insulated and has one heated stall. also a storage room attached to side of garage. there is a small metal building behind garage that houses upright air compressor that feeds garage. Outdoor hot tub with roof and nice fire pit and deck in back yard.
Oversized Septic system is about eight years old. Deep well with GREAT water. Nice landscaped lawn with many flower beds. You really need to see this place to appreciate it.
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Property: 1469 Carl Ave, Cloquet, MN
Great 3 plus bedroom home on the nicest one and a half acre lots in the Whispering Pines addition. 2500 sq ft four level home. Has a possible fourth bedroom in lower level that just needs an easily added egress window to make it legal. Lower level also features a full bathroom with a large cedar sauna , an exercise room that has a plug in for a tanning bed. and the utility room with a dual fuel hot water baseboard heating system. Electric boiler , meter panel and all wiring out to the power companies transformer new in 2012. fuel oil boiler and water heater in good shape. Central vacuum system. Second level( ground level) has main entry area with double glass doors and nice stone work, a two car heated garage, laundry area and rec room with a wet bar fridge and indoor grill. third level has a nice Kitchen, dining room with patio door to deck and living room area featuring a large limestone fireplace big bay window and an open staircase. the fourth level has three large bedrooms each with double closets. Master has private bath with shower and the second bathroom has a whirlpool tub/ shower. There is a three car detached garage that is insulated and has one heated stall. also a storage room attached to side of garage. there is a small metal building behind garage that houses upright air compressor that feeds garage. Outdoor hot tub with roof and nice fire pit and deck in back yard.
Oversized Septic system is about eight years old. Deep well with GREAT water. Nice landscaped lawn with many flower beds. You really need to see this place to appreciate it.
AUTHOR: Kylie
AUTHOR EMAIL:
AUTHOR URL:
SUBJECT: Property Owner Contact Info
IP: 173.20.90.45
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[1_Name] => Kylie
[2_Phone] => 218-341-4595
[3_Comment] => Property: 1469 Carl Ave, Cloquet, MN
Great 3 plus bedroom home on the nicest one and a half acre lots in the Whispering Pines addition. 2500 sq ft four level home. Has a possible fourth bedroom in lower level that just needs an easily added egress window to make it legal. Lower level also features a full bathroom with a large cedar sauna , an exercise room that has a plug in for a tanning bed. and the utility room with a dual fuel hot water baseboard heating system. Electric boiler , meter panel and all wiring out to the power companies transformer new in 2012. fuel oil boiler and water heater in good shape. Central vacuum system. Second level( ground level) has main entry area with double glass doors and nice stone work, a two car heated garage, laundry area and rec room with a wet bar fridge and indoor grill. third level has a nice Kitchen, dining room with patio door to deck and living room area featuring a large limestone fireplace big bay window and an open staircase. the fourth level has three large bedrooms each with double closets. Master has private bath with shower and the second bathroom has a whirlpool tub/ shower. There is a three car detached garage that is insulated and has one heated stall. also a storage room attached to side of garage. there is a small metal building behind garage that houses upright air compressor that feeds garage. Outdoor hot tub with roof and nice fire pit and deck in back yard.
Oversized Septic system is about eight years old. Deep well with GREAT water. Nice landscaped lawn with many flower beds. You really need to see this place to appreciate it.
[4_redirect] => /thanks7-2/
)
